Ensuring multi-site management and in different countries is proving to be a complex exercise that more and more companies must take up. This trend should continue to accelerate in the short term in view of new collaborative practices and the desire of many players to expand their activities into new territories or to relocate part of their production or services. .
In this context, it is impossible to improvise for want of putting your business project at risk. In this sense, relying on a pragmatic approach based on good practices is an absolute necessity. But in concrete terms, how can we ensure efficient management?
Choosing the right locations
A first element is to choose the regions or countries where you want to set up. The decision to set up on a given site must be validated by its relevance to the company’s project. Several parameters must then be taken into account: the language spoken, local skills, the possibility of quickly surrounding yourself with experts, the cost of the structure, local legislation, particularly in terms of labor law or even local time zones. for example to offer 24/7 customer service. The sites established by country therefore often have a very specific role to play, complementary to the existing organization.
Take into account local specificities and adapt its governance
Heading towards new territories also requires taking local specificities into account. Indeed, if a strategy and an orientation driven by the general management are fundamental, it is necessary to rely on local managers who will know how to adapt it locally, taking into account the uses of the region: economic, political, cultural … Be careful to integrate this point, to set realistic objectives and to adapt everything to the context of each country. It is on this condition that the local teams will be able to fulfill their missions under the best conditions and that it will be possible to create real value on a regional scale.
Set up regular management
On this point, management must ensure that it has “close” relations with the local team and set up steering committees to ensure the proper implementation of the defined strategy. It will then be possible to define indicators (KPI), to understand the progress of the project, to readjust the objectives, to change the current organization, etc. It is therefore fundamental to select trusted and experienced local managers to supervise and lead operations.
Through these key elements, it is then possible to prepare and deploy its development strategy by relying on numerous sites spread internationally. By designing a suitable device, the company will not make any mistakes and will streamline the processing of its operations over the long term.