The e-commerce group Cdiscount was sentenced on Monday February 22, 2021 to a fine of nearly one million euros by the departmental directorate for the protection of populations (DDPP) of Gironde.
A fine of nearly one million euros against Cdiscount
The Cdiscount group, whose head office is based in Bordeaux, was the target of an investigation by the departmental directorate for the protection of populations (DDPP) of Gironde. This investigation resulted in a financial sanction against Cdiscount. Thus, in its report published on Monday, February 22, 2021, the DDPP imposes an administrative fine of 986,432 euros on Cdiscount for ” lack of a compliant order summary concerning the Cdiscount subscription to Volonté. “
The body which ensures compliance with consumer protection regulations estimated, following an investigation conducted at the end of 2020, that Cdiscount would not comply with the consumer information procedures in force. Its “Cdiscount Volonté” subscription is singled out by the DDPP, which considers that the group did not sufficiently inform consumers that they were subscribing to an annual paid subscription.
The Cdiscount group appeals the decision of the DDPP
Faced with this sanction, the Bordeaux group confirmed to the newspaper South West its intention to appeal this decision. Cdiscount confided that the group “ formally contests this decision both on its basis and on its amount “. The Bordelais also indicated on a daily basis that in December 2020 he filed an appeal with the administrative authorities.
This is not the first time that Cdiscount has been pinned down by the courts. In 2006, the group was convicted of “ false advertising and infringement of sales legislation “. Then in 2008 re-launched following an investigation by UFC-Que-Choisir, the company was forced to withdraw the unfair clauses present in its general conditions of sale.